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Refund & Return Policy

Effective Date: July 22, 2026

Thank you for shopping with Supplevora. Customer satisfaction is important to us. Please read this Refund & Return Policy carefully before making a purchase.

1. Returns

We accept returns for eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and promotional items (if applicable).
  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened or used health and wellness products.
  • Products with broken safety seals.
  • Gift cards.
  • Downloadable digital products (if applicable).
  • Clearance or final sale items.
  • Personalized or custom-made products.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

We will review your request and, where appropriate, provide a replacement, exchange, or refund.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We replace items only if they are defective, damaged during shipping, or if the wrong item was sent.

If you need an exchange, please contact us before returning the product.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong product.
  • The item arrived damaged or defective.
  • The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined in this policy.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund after completing these steps, please contact us.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Supplevora

Website: https://supplevora.com

Email: support@supplevora.com

We are committed to resolving any issues as quickly and fairly as possible.